Shena D.

Hello, I am Shena, Healthcare Representative, Cold Caller, Appointment Setter and a Photo Editor for 5 years now. Doing professional inbound and outbound call, expert in patient demographics, eligibility, benefits, charges entry and checking status of the claim. A skilled representative handling provider data, updating providers information in customer relation management. With a year of experience in handling workers compensation claims, answering provider inquiries regarding claim status and eligibility. I am a goal oriented individual that is coachable and capable of performing under pressure with minimal supervision. As a customer service representative, healthcare associate, cold caller, billing specialist and sales representative, I am dedicated to my work. I am a dedicated, industrious, detail oriented, fast learner and team player. I prefer to work in a pleasant environment, but I am also capable of working under pressure. I’ve learned skills including phone communication, data entry, research, cold colling, time management and critical thinking to help me give better services. SKILLS: ✅Customer Care ✅Inbound/Outbound calls ✅Appointment Scheduling ✅Data Entry ✅Background in Medical Insurances Company in the US ✅Calling Doctor’s Office ✅Email Management ✅HIPAA ✅ICD 10 Coding ✅ Procedure Coding ✅Provider Portal TOOLS: ✅Avaya ✅WCMS ✅Cobra CRM ✅ Ring Central ✅Orum ✅Phone Burner ✅Vicci Dialer ✅ Mi Collab ✅Google Sheets ✅Canva ✅Light Room ✅ Photoshop ✅Capcut ✅ Slack If my profile meets your needs. I am available for an interview any time.