Renishe MIchael A.

Greetings! Are you looking for a Rockstar customer service associate who has good communication skills, can go the extra mile, take care of your customers' needs and go up and beyond? Well, you've landed on the right page. My name is Ren and I'm from the Philippines. I have over 8 years of phone/email/chat customer service experience with a well-known online selling platform in the UK, Ireland, Australia, and Northern America, a well-known dental insurance plans company in the US, and a well-known comparison platform in Australia. My passion is connecting with customers and providing them an overall positive experience. I'm an expert when it comes to championing company products and services, handling irate customers, retention, and increasing sales. It gives me great satisfaction to see a business improve and grow through superb customer service. Here are some of the services that I can render: ★ Chat support ★ Inbound/Outbound Phone support ★ Email support ★ Email handling and management ★ Technical support ★ Basic Trust and Safety support ★ Retention ★ Admin tasks ★ Book keeping ★ Data entry ★ Web research ★ Sales support ★ Data analysis ★ General transcription ★ Quality monitoring/assurance ★ Reports creation ★ Virtual assistance ★Management skills ★ E-commerce services 🌙 Order processing and fulfilment 🌙 Ticket handling 🌙 Listing 🌙 Order tracking 🌙 Payment and refund processing I have knowledge in using the following applications/tools: ★ MS Office ★ Zendesk/Intercom/HubSpot/Genesys/NICE ★ RingCentral/Slack ★ JIRA ★ Google Apps (Drive, Calendar, Sheets, Docs, etc.) ★ Zoom ★ Adobe Photoshop Looking forward to working with you!