Klaire M.

Transaction Processing Associate (Healthcare Account) ● HIPAA awareness ● Data encoding ● Knowledgable in checking medical records, receipts. Validate procedure codes, diagnoses codes, physicians and procedure dates. ☆ Appointed to train foreign SMEs and operators, also newly hired employees with good feedback from TLs and managers. Email Support (Online grocery delivery service) ● Respond to emails directly from the customers, deescalate clients concern by providing the best solution to the customer issue with good customer satisfaction in mind. Examples are missing item/order, wrong item, damaged item, promo discounts. ● Knows how to use Zendesk Ordering Specialist (Interior design) ● Order items from client's request, verifying the correct details (dimensions, color, finish) of the item via email to designer. ☆ Contract from part time to full time working hours. Customer Experience Agent (Interior Design company) ● Email support for customers, designers, and delivery company.