Jose Abraham H.

🌟 I help ecommerce businesses deliver outstanding customer experiences by providing professional, bilingual customer support in both English and Spanish. With over 6 years of experience, I've successfully managed customer interactions through email, live chat, and phone, helping businesses improve customer satisfaction, retention, and operational efficiency. I've worked with global companies and fast growing online brands, handling everything from order management and technical support to refunds, subscriptions, and logistics. 💼 Professional Experience Throughout my career, I've provided customer support for companies including: Capital One Starbucks MONAT Global Jarvis Home Services Nationwide Payments Canada I've also supported several successful ecommerce brands, including: Statik Svelte Boutique Moerie TurboAnt Noella Jewelry Haflinger RIWI Antonio Herato ✅ Customer Support Expertise Email, Live Chat & Phone Support Bilingual Customer Service (English & Spanish) Order Processing & Order Tracking Returns, Refunds & Exchanges Subscription Management Technical & Product Support Complaint Resolution Customer Retention & Satisfaction High Volume Customer Support Inbound & Outbound Calls 🛍️ ECommerce Expertise Shopify Store Management Shopify POS Order Fulfillment Inventory Management Product Listings Shipping & Logistics Dropshipping Operations Customer Account Management Payment & Order Issues Store Operations Support 🛠️ Platforms & Tools CRM & Customer Support Zendesk Gorgias Freshdesk Salesforce Oracle Aircall RingCentral OpenPhone Max Connect ECommerce Shopify Shopify POS ShipStation Klaviyo Cin7 CJ Dropshipping Productivity & Communication Slack Notion Google Workspace Housecall Pro 🌟 Why Clients Hire Me ✔️ 6+ years of customer service and ecommerce experience ✔️ Fluent in English and Spanish ✔️ Experienced supporting high volume businesses ✔️ Strong problem solving and communication skills ✔️ Detail-oriented, reliable, and proactive ✔️ Quick learner with the ability to adapt to new systems ✔️ Available to start immediately If you're looking for someone who can represent your brand professionally, resolve customer issues efficiently, and create a positive customer experience, I'd be happy to help. Let's work together to provide exceptional support that keeps your customers happy and your business growing.