Skip to content
BackNov 8
Ossama N.
Upwork badge

Ossama N.

Inbound Lead Closer | Appointment Setting | Dispatch | Rental Bookings

𝘌𝘷𝘦𝘳𝘺 𝘪𝘯𝘣𝘰𝘶𝘯𝘥 𝘭𝘦𝘢𝘥 𝘺𝘰𝘶 𝘥𝘰𝘯'𝘵 𝘢𝘯𝘴𝘸𝘦𝘳 𝘪𝘯 5 𝘮𝘪𝘯𝘶𝘵𝘦𝘴 𝘪𝘴 𝘢 𝘣𝘰𝘰𝘬𝘪𝘯𝘨 𝘺𝘰𝘶𝘳 𝘤𝘰𝘮𝘱𝘦𝘵𝘪𝘵𝘰𝘳 𝘫𝘶𝘴𝘵 𝘨𝘰𝘵. I respond in under 3 minutes, close the appointment, and dispatch your team, so your calendar stays full and your techs stay busy. ━━━━━━━━━━━━━━━━━━━━ ► WHAT I DO ━━━━━━━━━━━━━━━━━━━━ ▸ Reply to inbound leads within 1 to 3 minutes across calls, chats, and emails ▸ Walk customers through pricing and services, then book them straight into the calendar ▸ Assign jobs to technicians, optimize their routes, and keep the schedule running smoothly ▸ Send invoices, collect payments, and follow up on anything pending ━━━━━━━━━━━━━━━━━━━━ ► WHO I HAVE WORKED WITH ━━━━━━━━━━━━━━━━━━━━ For the last 4+ years, I have helped service businesses turn inquiries into booked jobs. Most recently with auto detailing companies, Sunny Car Detailing and Wash & Go Mobile Detailing, and car rental businesses on Turo, including Maheir Car Rentals and Resla, where I handle the full cycle from first inquiry to final payment. Before that, I spent 3 years in customer support for e-commerce and SaaS brands, including Diamoray, Kustom Interior, Extreme Online Store, Varsity Gripz, and Boss Up Desk, handling orders, refunds, replacements, and product questions over email, chat, and phone. That foundation is why I can talk to your customers like a real human, not a script. ━━━━━━━━━━━━━━━━━━━━ ► TOOLS I WORK WITH ━━━━━━━━━━━━━━━━━━━━ GoHighLevel (white-label CRM), Turo, Google Calendar, Calendly, Zendesk, Intercom, Slack, and most major helpdesk and dispatch platforms. If that sounds like what you need, send me a message. I will reply faster than you would expect.

🇵🇰Lahore, Pakistan$7/hr100% JSS5.00 (6)Since May 2020

Earnings and projects

MRR
$3.9k

Last 6 months ÷ 6

World#8,371 / 412k
🇵🇰Country#859 / 52.9k
Revenue, last 30 days
$5.1k

Last 6 months: $23k

World#5,374 / 412k
🇵🇰Country#532 / 52.9k
Total earnings
$27k

Billed in all: $28k

World#118,511 / 412k
🇵🇰Country#11,164 / 52.9k
Per project
$1.6k

$2.1k in the last 6 months

World#91,731 / 412k
🇵🇰Country#7,452 / 52.9k
Projects, last 6 months
11

Across 12 contracts

42% fixed58% hourly
World#15,932 / 412k
🇵🇰Country#3,676 / 52.9k
Projects in all
17

Across 19 contracts

63% fixed37% hourly
World#149,090 / 412k
🇵🇰Country#24,806 / 52.9k

Earnings, last 30 days

$27.8k+$5.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$20k$25k$30kOct 9Oct 24Nov 8

Skill rankings: Top 0.64% in Google Calendar

Top 1% in 10 of 20 skills, ranked by MRR among everyone on Upwork with the skill.

  1. #6Google Calendar935 freelancers · 🇵🇰 #1Top 0.64%
  2. #8Inside Sales328 freelancers · 🇵🇰 #1Top 2%
  3. #11Logistics Coordination1,159 freelancers · 🇵🇰 #1Top 0.95%
  4. #12Inbound Inquiry1,295 freelancers · 🇵🇰 #1Top 0.93%
  5. #23Ecommerce Support1,624 freelancers · 🇵🇰 #2Top 1%
  6. #29Gorgias1,588 freelancers · 🇵🇰 #2Top 2%
  7. #45Appointment Setting5,158 freelancers · 🇵🇰 #8Top 0.87%
  8. #49Phone Support5,089 freelancers · 🇵🇰 #5Top 0.96%