Paul A.

SaaS Tech Support Engineer | Sales Support Specialist

I help SaaS companies, startups, and growing businesses maintain and optimize Microsoft Azure cloud environments and SaaS platforms that are stable, secure, and highly available. With 9+ years of hands-on experience as an Azure Cloud Engineer and SaaS Technical Support Engineer, I support production systems, not trial-and-error setups. • Supported enterprise and SaaS platforms with strict SLA requirements • Resolved high-volume L2/L3 technical support escalations • Improved system uptime, reliability, and customer satisfaction through proactive cloud operations 🔹 What I help you achieve • Stable Azure cloud and SaaS environments • Faster incident resolution and reduced downtime • Secure infrastructure following best practices • Clear documentation and long-term support 🔹 Core expertise • Microsoft Azure cloud infrastructure & cloud operations • SaaS Technical Support (Level 2 / Level 3) • Azure Active Directory (Azure AD) & identity management • Incident management, escalation handling & root cause analysis • SQL troubleshooting & application support • Kubernetes & container support • System & network administration • Monitoring, alerting, backup & disaster recovery • CI/CD & DevOps support 🔹 Tools • Azure, Intune • Freshservice, ServiceNow • Datto RMM, IT Glue • Acronis, Veeam • Cisco Meraki, UniFi, HPE Aruba • Salesforce Service Cloud, JIRA, SharePoint • Zendesk, Intercom 💡 What you get ✔️ A reliable Azure Cloud Engineer & SaaS Support partner ✔️ Fast, structured troubleshooting for critical issues ✔️ Clear communication and ownership of issues end-to-end 📩 Available for ongoing SaaS support, Azure cloud operations, and urgent production issues. If you need an Azure Cloud Engineer and SaaS Technical Support Engineer who keeps systems running and customers happy, let’s talk.