Abhishek S.

(Client – Microsoft) • Adhere to monthly KPIs and provide excellent end customer/client service. • Provide expert technical support via phone and email to Microsoft 365 (O365) clients, resolving a wide range of issues efficiently. • Resolve complex issues related to mail flow, availability, and Auto Discover, ensuring reliable and uninterrupted email communication. • Connect with end users to help resolve issues related to their system and Office Apps. • Continuously learn and implement new features in Microsoft 365 to leverage the latest advancements for maximum productivity. • Expertly troubleshoot and manage mailbox migrations from on-premise to cloud environments, including IMAP, Cutover, and Staged migrations. • Assist administrators in setting up their O365 organizational environments. • Implement robust security measures against spam, viruses, phishing, and spoofing within Exchange Online Protection. • Manage and optimize quarantine emails, improving mail flow and reducing false positives. • Utilize advanced PowerShell commands to meet various requirements in Exchange Online. • Resolve complex SharePoint permissions issues, ensuring proper access control and collaboration. Abhishek Singh - page 2 • Manage user identities, attributes, conditional access policies, and multi-factor authentication (MFA). • Generate comprehensive audit reports as required. • Address and resolve issues related to Microsoft Teams, Calling and other Teams Policies. • Troubleshoot and resolve synchronization and access issues with OneDrive for Business. • Manage and troubleshoot issues related to Azure Active Directory. • Support the administration of Microsoft Stream, including migration for end users. • Implement and manage Advanced Threat Protection (ATP). • Configure and manage compliance solutions and DLP policies. • Monitor the health of Microsoft 365 services and manage incidents. • Conduct training sessions and provide educational resources to clients. • Analyze and optimize the performance of Microsoft 365 services. • Maintain detailed documentation and knowledge base articles for end users/clients. • Collaborate with Senior Escalation Teams and Product Engineering Teams to resolve end client bug-related issues efficiently.