Glen L.

Need a reliable customer support specialist who can handle your customers professionally without constant supervision? I help e-commerce and SaaS businesses deliver fast, accurate, and genuinely helpful customer support across email, live chat, and phone. With 10+ years of customer support experience, 10,000+ hours worked on Upwork, $80K+ earned, 100% Job Success, and Top Rated Plus status, I understand that great support isn't just about answering tickets—it's about protecting your brand, reducing customer frustration, and keeping customers coming back. What I can help you with: ✅ Email & ticket support ✅ Live chat support ✅ Inbound & outbound phone support ✅ Zendesk management ✅ Gorgias support ✅ Help desk & CRM management ✅ Order, refund & return inquiries ✅ Troubleshooting & issue resolution ✅ Customer retention & customer satisfaction ✅ Escalation management ✅ FAQ / knowledge base support Why clients choose me: 10+ years in customer service and technical support 10,126+ Upwork hours $80K+ earned on Upwork 100% Job Success Score Top Rated Plus freelancer Strong written and verbal English Experience supporting e-commerce, SaaS, retail, and hospitality businesses I don't believe in giving customers robotic, copy-and-paste responses. I focus on understanding the problem, communicating clearly, and finding the best possible solution while following your company's processes. If you're looking for a dependable support specialist who can represent your brand professionally and take ownership of customer issues, let's talk. Send me a message and tell me what you're currently struggling with in customer support.