Joart C.

Having worked in technical support, customer service, and virtual assistance for eight years, I assist companies in providing smooth support experiences that increase uptime, client retention, and satisfaction. I have experience working with software, SaaS, telecom, and e-commerce companies. resolving intricate technical problems, optimizing client communications, and maintaining seamless operations. I have continuously maintained my Top Rated status on Upwork while working with teams from both domestic and foreign clients. How Can I Assist You: Technical troubleshooting (software, antivirus, routers, phones, printers, connectivity, and blue screen errors) Tools for CRM and ticketing (Zendesk, Freshdesk, Intercom, Gorgias, Salesforce, HubSpot) Installing cloud backup and configuring antivirus software Support for Amazon FBA and e-commerce (search, listings, customer questions, returns) VA duties in general (email, calendar, reporting, administrative support) Why I Work With Clients: demonstrated ability to promptly resolve technical issues (first-contact resolution >90%) Excellent communication abilities that guarantee clients feel appreciated and supported expertise in upselling, dispute resolution, as well as customer retention Adaptable in terms of software, hardware, and customer service I do more than "fix problems." I assist businesses in reducing attrition, enhancing productivity, and cultivating loyal clientele. Let's get in touch if you're searching for a proactive and trustworthy support specialist.