Jhan Marco R.

Hi! I’m a Business Operations Virtual Assistant with over 14 years of experience in business operations, customer service, restaurant management, and virtual assistance. I help business owners stay organized and keep their day-to-day operations on track. My work usually involves tracking expenses, sales, COGS, labor costs, managing spreadsheets, checking orders, preparing reports, and handling administrative tasks. For over a year, I have been supporting a US-based restaurant owner with daily business operations. I track expenses, sales, COGS, labor costs, and orders to help the owner better monitor the performance of the business. I also work with a UK-based e-commerce business, where I assist with Shopify orders, business expenses, and financial tracking. Before working as a VA, I spent 8 years in restaurant management and 5 years in the BPO industry. This experience taught me how to work independently, handle different responsibilities, solve problems, and pay close attention to details. **What I can help you with:** • Business Operations Support • Administrative Tasks • Expense, Sales & COGS Tracking • Labor Cost Monitoring • Excel & Google Sheets • Data Entry & Spreadsheet Management • Shopify & Order Management • Customer Service • Internet Research • Reports and Business Tracking I also hold an MBA and a PhD in Business Administration, but more importantly, I have years of hands-on experience working with actual business operations. I am reliable, organized, easy to work with, and comfortable working with minimal supervision. I take deadlines seriously and make sure my work is accurate. If you need someone who can help you stay organized and take some of the daily workload off your plate, feel free to send me a message.