Oreoluwa O.

I am an experienced and highly skilled Technical Support and IT Administrator with a strong background in providing exceptional IT services and support. With over 5 years of experience in the field, I am proficient in troubleshooting software and hardware issues, managing network systems, and providing excellent customer service. I have extensive knowledge of various IT technologies, including Microsoft 365, cloud solutions, system administration, and network administration. Key Skills: Technical Support: Proven track record in providing 2nd and 3rd level technical support to clients, resolving issues in areas such as Microsoft 365, Exchange Online, and hybrid environments. IT Administration: Proficient in managing user accounts, access permissions, and licenses in Microsoft 365. Experienced in configuring and managing Exchange Online, SharePoint Online, OneDrive for Business, and Teams. Cloud Solutions: Skilled in planning, designing, and implementing cloud solutions such as Azure, Office 365, and SaaS applications. Proficient in deploying and managing Azure VMs and storage. System Administration: Strong knowledge of Windows Server, Active Directory, and virtual machine management. Experienced in network administration, LAN/WAN, and network performance monitoring. Customer Service: Committed to providing exceptional customer service, ensuring prompt and effective resolution of IT issues while maintaining a high level of client satisfaction. Communication and Collaboration: Excellent interpersonal and communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders. Experienced in collaborating with cross-functional teams to achieve project goals.