Evelyn O.

Research Expert and Customer Service support professional

Evelyn – Your Research Expert & Customer Service Powerhouse Hey there! I’m Evelyn , your partner in creating success stories that leave a lasting impact. I thrive on helping clients like you scale efficiently, serve better, and grow stronger. 💼 Upwork Verified | 🌟 100% Client Satisfaction | ⏰ 9000+ Hours Worked With over 7 years in E-Commerce and Customer Service, 2 years as an Executive Virtual Assistant, and a strong track record as a Research Expert, I’ve had the privilege of supporting CEOs, entrepreneurs, and business owners in scaling their businesses from the ground up boosting ROI by up to 80% through data-backed decisions and customer-focused execution. My Mission: I’m passionate about turning raw data and customer needs into actionable insights and success stories that move businesses forward. My Skillset: Research & Analysis Market, product, and competitor research Lead generation and data mining Industry trend tracking and reporting Insights gathering to support strategic business decisions Customer Support & Admin Customer Success Management ; Creating smooth, impactful customer experiences with empathy and precision Order Fulfillment & Tracking Managing logistics to ensure timely delivery and customer satisfaction Conflict Resolution ; Handling even the most challenging situations with clarity and calm Data Entry & Task Scheduling ; Organizing, optimizing, and executing routine processes accurately Social Media Management & Copywriting ; Creating and scheduling content that connects with your audience CRM Management, Page Updates & Workflow Automation ; Building forms, updating sites, and streamlining tasks using GoHighLevel Tools i use like a Pro: Zendesk, Shopify, Recharge, Packiyo, HubSpot, Apollo, Zoho, Monday.com, Meltwater, GoHighLevel, WordPress, SmartTask, ClickUp, Eventbrite, ManyChat, Freshdesk, Salesforce, HelpScout, Google Suite, Stripe Why Clients Choose Me : ✅ Strategic Research Thinking ; I don’t just gather data; I extract value that helps you grow ✅ Strong Communication ; Empathetic, prompt, and clear with both clients and customers ✅ Proactive Problem Solving ; I anticipate issues and find creative, lasting solutions ✅ Time Management ; I juggle multiple projects with precision and efficiency ✅ Tech Adaptability ; Fast learner with a knack for new platforms and systems 𝗟𝐞𝐭'𝐬 𝐆𝐞𝐭 𝐒𝐭𝐚𝐫𝐭𝐞𝐝! You need my expertise! Kindly send me a direct message here on Upwork, click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐦𝐞 𝐧𝐨𝐰” to experience my superpower because you also deserve an all-around rest and a healthier work life. Talk soon! less