Michael R.

Customer Service and Technical Support Associate

I have 8+ years of experience as an Administrative Account Coordinator, and 9 years of experience as a Customer Service and Technical Support Representative. Through 8 years working as a Administrative Account Coordinator, I assisted Account Executives with day-to-day tasks such as scheduling appointments/interviews, entering data into the ATS, and maintaining vendor management systems to ensure accurate and quality service for every client. Experience in Applicant Tracking System (ATS) to keep it in sync with the Vendor Management System. Experience in business-to-business market. Proficient in supervising a team. Proficient in providing training/coaching. Experience in doing sales. Proficient in Microsoft Office applications. Team player with impeccable integrity. Technical Sales and Excellent Customer Service Operations. Basic accounting with the use of QuickBooks. I am efficient and effective in working on e-mail support, chat and phone support, administrative tasks, personal tasks, organizing schedules, and calendars, making sure that I satisfy the client needs and business needs. I am quite easy to work with, which means that if given the correct directions, I can simply adjust to changes and even work on a new subject. I love learning new things and providing excellent customer service. Throughout my career as a Customer Service Representative, Recruiter, and Administrative Coordinator I have been able to improve my talents by matching them to my personality and delivering the best of my knowledge. Integrity, respect, professionalism, ingenuity, Accuracy and commitment are among the characteristics I have instilled in my work experience. These ideals were the driving forces behind my professional advancement.