Michael Angelo C.

I am a Customer Support Specialist with 5+ years of experience providing exceptional customer service through phone, email, chat, SMS, and virtual front desk support. My background combines corporate BPO experience with long-term remote client support, allowing me to deliver professional, customer-focused solutions across multiple communication channels. For the past 3+ years, I have worked remotely as a Virtual Front Desk Specialist for a spa and wellness business, managing inbound customer inquiries, appointment scheduling, lead follow-ups, customer retention, and daily administrative operations. Through personalized customer engagement and consultative sales techniques, I consistently generate 70+ service upgrades per month and convert 7+ clients monthly into dual-service bookings. Prior to my remote work experience, I spent 2 years with IBEX Global supporting customers for Lyft and Outdoorsy. In these roles, I handled email, chat, SMS, and customer support inquiries, assisted with account-related concerns, resolved service issues, and provided timely solutions while maintaining a positive customer experience. In addition, my hospitality experience at Makati Diamond Residences, a luxury five-star hotel, strengthened my professionalism, attention to detail, adaptability, and commitment to delivering exceptional customer service. My expertise includes: • Customer Support (Phone, Email, Chat & SMS) • Virtual Front Desk Management • Appointment Scheduling & Calendar Management • Lead Generation & Appointment Setting • Customer Retention & Upselling • CRM & Customer Database Management • Inbox & Ticket Management • Data Entry & Administrative Support • Client Communication & Relationship Building Tools & Platforms: • Zendesk • Zenoti • Nextiva • Slack • Smartsheet • Google Workspace • Microsoft Office I am known for being reliable, detail-oriented, and solution-oriented. Whether supporting customers, managing appointments, following up with leads, or handling day-to-day operations, I focus on creating positive customer experiences while helping businesses improve efficiency, retention, and growth.