John Benjie T.

Hello! I'm JB, a Customer Service Professional with 7 years of experience providing exceptional support to customers across the US, AU and UK through phone, email, and chat. I've worked in industries including Fintech, Consumer Lending, Insurance, Solar, Construction, and Catalog Sales, assisting customers with inquiries, order processing, appointment scheduling, account support, and issue resolution. I was promoted to **Operations Supervisor**, where I led Customer Service, Disputes, and Email Support teams while maintaining high service standards and customer satisfaction. I'm proficient in GoHighLevel and Pipedrive, and I quickly adapt to new CRM and ERP systems. I pride myself on being professional, empathetic, detail-oriented, and committed to delivering outstanding customer experiences. If you're looking for a dependable Customer Service Representative who communicates effectively, solves problems efficiently, and genuinely cares about your customers, I'd be happy to support your business. 💪