Cristy A.

Customer Experience professional with 10+ years of helping international companies deliver smooth, reliable service across multiple channels — chat, email, phone, and CRM-driven support. My background spans through order management, billing and account support, and technical troubleshooting across telecom, finance, SaaS, and tech industries — including supporting Spotify's Car Thing project through Project Box Manila Team. I've resolved technical issues at a 90% first-contact resolution rate, handled sensitive billing and account concerns with discretion, and closed 90% of return/warranty cases by coordinating across customers, carriers, and internal teams. What I bring to a team: 📊 Multi-channel support — chat, email, voice/VoIP, and CRM ticketing 📦 Order management & aftersales — tracking, delivery monitoring, RMA resolution 💳 Billing, payments & account support — accurate, compliant, and customer-first 🛠️ Technical troubleshooting — clear, patient communication for non-technical users 📈 CRM/ERP systems — Salesforce, JIRA, LivePerson 📊 Data Analytics — ETL, Spreadsheets/Dashboards, PowerBI, Tableau with certification from Google/Coursera I've built my career on being the person the leadership trusts to keep customers satisfied and data accurate — whether that's a above industry CSAT target or a perfect Manager Performance Review score. I'm currently expanding into project coordination and data analytics, and I'm always glad to connect with others in CX, operations, or customer success. Professional Skills: Virtual Team Management | B2B Partner Support Relations | Service Cloud Management | Data Analytics | Project Management | Order Processing and Logistics | SaaS Expert