Accomplie D.

E-commerce Customer Support Specialist | Shopify & Chargebacks

Hello, I’m Accomplie, an E-commerce Customer Support Specialist and Virtual Assistant with experience supporting online stores and helping businesses manage their customer service and daily operations. I specialize in e-commerce customer support, Shopify support, order management, after-sales service, returns, refunds, delivery issues, customer complaints, and payment disputes. I can handle customer emails and support tickets, answer product and order questions, track shipments, follow up on delayed or missing packages, manage returns and refunds, process cancellations, and resolve customer complaints professionally. I also have experience with payment disputes and chargebacks, including cases related to products not received, delivery disputes, refund claims, unauthorized transactions, and other order-related disputes. I have worked with Shopify, WooCommerce, Gorgias, Zendesk, Freshdesk, PayPal, Stripe and Klarna, as well as different tools used for order tracking, customer communication and e-commerce operations. My e-commerce support experience includes: • Customer service and after-sales support • Shopify order management • Order and shipment tracking • Returns and refunds • Customer complaints • Payment disputes and chargebacks • Product and catalog updates • Customer follow-up • E-commerce data entry • Administrative support I am organized, reliable, detail-oriented and comfortable working independently. I can follow your existing procedures, adapt to your brand's tone of voice, and quickly learn new tools and workflows. My goal is simple: provide fast, professional and helpful customer support while helping you save time and maintain a positive customer experience. If you are looking for a reliable E-commerce Customer Support Specialist, Shopify Virtual Assistant or Customer Service Assistant, I would be happy to discuss your needs. I am available to start immediately.