Jacqueline H.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Are customer emails piling up? Orders need follow-up? Returns, refunds, and customer issues taking too much of your time? I can help. I’m a Customer Support & E-commerce Operations Specialist with hands-on experience managing customer inquiries, order issues, returns, refunds, replacements, shipping concerns, and back-office operations. I don’t just answer tickets - I take ownership of customer issues from the initial inquiry through resolution. What I can handle for your business: ✔ Customer support via email, chat, and ticketing systems ✔ Order status, shipping, tracking, and delivery inquiries ✔ Returns, refunds, exchanges, and replacement requests ✔ Damaged, missing, incorrect, or defective order issues ✔ Customer follow-ups and case resolution ✔ RMA/RGA and return processing ✔ Coordination with warehouses, suppliers, carriers, sales, and accounting ✔ Ticket management and accurate documentation ✔ Data entry, spreadsheets, and administrative support ✔ Back-office and e-commerce operations ✔ Escalation and resolution of complex customer issues Why clients can rely on me I’m highly detail-oriented and comfortable working with processes, policies, deadlines, and high-volume repetitive tasks without sacrificing accuracy or customer experience. I understand that good customer support is more than simply replying quickly. Customers want clear answers, realistic expectations, and someone who actually takes ownership of their problem. My approach is simple: Understand the issue → Investigate the details → Take action → Communicate clearly → Follow through until resolved. I’m also comfortable coordinating across multiple teams and keeping detailed records so that no customer case gets lost or forgotten. Tools & workflows I have experience working with customer support ticketing systems, order management platforms, CRM systems, spreadsheets, accounting-related workflows, shipping carriers, vendor portals, and internal communication tools. I’m a quick learner and can adapt to your preferred tools, SOPs, workflows, and communication style. Whether you need someone to manage your inbox, support your customers, process returns, resolve order issues, or provide reliable day-to-day e-commerce assistance, I’m ready to help. If you're looking for someone dependable, organized, responsive, and genuinely focused on the customer experience, I'd be happy to work with you.