Kristel S.

VA | Product Compliance | Inventory Optimization | Escalation | TL

A versatile and experienced professional with a Bachelor of Science in Pharmacy, offering a blend of pharmaceutical expertise, data analysis skills, customer service excellence, and e-commerce product compliance management. Proven ability to thrive in diverse industries, including health information technology, clinical research, and e-commerce platforms. I am currently working as a Project Team Lead. 🛒📦 𝗔𝗺𝗮𝘇𝗼𝗻 𝗦𝗲𝗹𝗹𝗲𝗿 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁: ✅ Possessed 4 years of experience with Amazon Seller Central, demonstrating proficiency in optimizing product listings, including titles, descriptions, images, and specifications. ✅ Maintained compliance with guidelines by proactively handling suppressed and inactive listings. ✅ Streamlined product management by generating and uploading flat files for bulk editing or updating of product listings. ✅ Successfully resolved issues and restored product visibility by effectively responding to appeal cases for restricted product policy violations. ✅ Contributed to team success by training new employees on inventory review, flat file management, product compliance requirements, and case escalation procedures. ✅ Established effective communication channels with the Seller Partner Support Team, Account Health Services Team, and Strategic Account Services Team for case appeals and escalations. ✅ Developed a comprehensive SOP for handling restrictions on Restricted Products Policy Violations. ✅ Currently serving as an acting Project Team Lead, demonstrating leadership capabilities and a commitment to excellence. 📃 𝐃𝐚𝐭𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: ◦ Demonstrated expertise in utilizing manual and automated processes to analyze and encode data for a company serving the health information technology and clinical research industries. ◦ Ensured accuracy and consistency by comparing incoming transaction data to reference data files meticulously. ◦ Actively engaged in basic to advanced product research and quality assurance activities. 📩 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭: • Leveraged Shopify to deliver customer support for a supplements company, including handling inquiries, resolving issues, tracking shipments, and implementing email marketing strategies. 🌐 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐢𝐧 𝐌𝐢𝐜𝐫𝐨𝐬𝐨𝐟𝐭 𝐚𝐧𝐝 𝐆𝐨𝐨𝐠𝐥𝐞 𝐀𝐩𝐩𝐬: ◦ Possesses daily proficiency in Excel, Microsoft Teams, Word, PowerPoint, Outlook, OneNote, and OneDrive. ◦ Familiarity with Google apps such as Drive, Docs, Sheets, and Slides. 📸🎥 𝐃𝐞𝐬𝐢𝐠𝐧/𝐏𝐡𝐨𝐭𝐨 𝐚𝐧𝐝 𝐕𝐢𝐝𝐞𝐨 𝐄𝐝𝐢𝐭𝐢𝐧𝐠 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞: ▪ Paint 3D, Canva, Adobe Express, Snapseed, Adobe Lightroom, and Pixlr for graphic design and image editing. ▪ InShot, Capcut, Filmora, and GoPro Quik.