Jorge M.

Looking for a versatile, bilingual professional who can seamlessly bridge the gap between marketing, sales, and client-facing operations? Let’s drive growth together. With over 2 years of continuous marketing agency experience, combined with a strong background in US healthcare administration, customer service, and sales, I offer a unique, high-value skill set. I don’t just generate leads; I know how to talk to clients, close sales, and optimize the operational workflows that keep businesses running smoothly. Being 100% native in both English and Spanish (having spent my childhood in an English-speaking environment) allows me to communicate effortlessly with stakeholders, manage cross-cultural teams, and handle high-stakes customer or patient interactions with absolute clarity and zero cultural barriers. Here is exactly how I add value to your business: First and foremost, with my customer service experience in different companies I am highly skilled in managing high-volume customer interactions across multiple channels (phone, email, and chat) for fast-paced companies. I excel at active listening, de-escalating complex situations, and resolving inquiries with empathy and efficiency. My native bilingual communication allows me to deliver top-tier support to diverse audiences, turning everyday client interactions into opportunities for long-term customer loyalty and retention. Digital Marketing & Campaign Execution: Proven track record in managing end-to-end digital marketing workflows, analyzing performance metrics, and optimizing campaigns to hit target KPIs. Sales & Conversion Optimization: Experienced in handling inbound/outbound inquiries, qualifying leads, and turning initial interest into closed deals or booked appointments through persuasive, professional communication. Healthcare & Practice Operations/Customer Service: Strong background working directly with US-based Primary Care Physicians (PCPs). Expertly managed front-desk medical operations, handled patient intake, coordinated scheduling, and processed prescription refills under strict compliance and high-pressure environments. Client Success & Communication: A natural relationship builder. Whether acting as a remote medical receptionist or an agency account manager, I excel at turning high-volume interactions into positive experiences, driving customer loyalty and retention. Why work with me? I don't just complete checklist tasks; I take true ownership of outcomes. My 100% Job Success Score and long-term retention history with my clients reflect my core values: reliability, sharp attention to detail, and a results-oriented mindset. I have the corporate maturity to speak to your clients, the technical skill to manage your marketing, and the operational discipline to handle your daily workflows. Whether you run a fast-paced marketing agency, a growing medical practice, or a customer service-based business looking to scale, I am ready to step in and deliver results from day one. Let’s schedule a quick discovery call to discuss how I can streamline your operations and grow your business.