April F.

⭐⭐⭐⭐⭐ I am an Operations Manager, Remote Team Leader, and Business Support Specialist with 12+ years of experience in customer service, sales operations, back-office management, real estate support, and remote team leadership. My professional journey began in the BPO industry, where I developed strong expertise across multiple areas including chat support, email support, billing, customer service, sales, retention, market research, and fraud prevention operations. Through dedication and consistent performance, I advanced into a Team Leader role managing back-office operations focused on fraudulent account handling, quality assurance, productivity tracking, compliance, and team performance improvement. In January 2018, I transitioned into remote work and expanded my experience into real estate operations. I have supported residential real estate companies, wholesalers, and investors through outbound calling, appointment setting, lead qualification, seller outreach, buyer communication, CRM management, follow-up systems, and coordinating with different parties involved in transactions. In 2023, I took my leadership experience further by building and managing my own remote call center operation. As the founder and operations lead, I managed a team of agents until March 2026, handling recruitment, onboarding, training, workflow development, performance monitoring, client communication, and daily operational management. My experience allows me to understand businesses from both an employee and owner perspective. I understand the importance of accountability, communication, process improvement, and building systems that allow teams to perform efficiently. My core expertise includes: • Operations Management • Remote Team Leadership & Management • Customer Experience Management • Sales Operations & Lead Generation • Real Estate Virtual Assistance • Appointment Setting & Lead Qualification • CRM Management & Workflow Organization • Quality Assurance & Performance Coaching • Back Office Operations • Process Improvement I am more than someone who completes assigned tasks. I bring ownership, problem-solving skills, leadership, and the ability to help businesses create structure, improve efficiency, and provide excellent customer experiences. I am looking for opportunities where I can contribute my experience in operations, team management, customer support, and business growth while becoming a reliable partner who helps companies scale successfully.