Al Uldarico G.

Hi! I’m a seasoned E-commerce Customer Support Specialist with ample experience helping online stores deliver 5-star service through phone, chat, email, and helpdesk platforms like Zendesk, Kustomer, Salesforce, Gorgias, and Front. I’ve supported stores selling everything from gadgets, furniture, decor, phones, computers, cookware, clothing to fitness equipment. I keep customers happy while reducing cancellation/refund requests and boosting retention. What I Can Help You With: Order tracking, returns, and replacements Payment issues, refunds, and chargebacks Shopify & WooCommerce order management Writing FAQ & Help Center content Processing invoices, updating customer records Tagging tickets and setting up automations in Zendesk or Gorgias Real-time live chat support Escalating to fulfillment, warehouse, or product teams as needed Tools I Know & Use Daily: Shopify / WooCommerce / Amazon Seller Central Zendesk / Gorgias / Help Scout / Freshdesk Klaviyo / Re:Amaze / Intercom Slack, Notion, Google Sheets, Gmail Stripe / PayPal / Recharge / AfterShip Why Work With Me? 10+ years supporting high-volume e-commerce brands Friendly, clear communicator who stays calm under pressure I keep CSAT high and first-response time low I adapt quickly to brand tone, tools, and workflows Comfortable with solo shifts, fast onboarding, and self-management I understand how support impacts sales and customer loyalty Feel free to reach out! You'll get someone who understands the unique challenges of e-commerce and can represent your brand with care, empathy, and efficiency.