Obafemi D.

Customer support & Cloud Architect(O365) | Customer support Specialist

A detail-oriented, aspiring Information Technology expert with more than six years of work experience in technical support, Capable of working with a variety of technology and software solutions network engineering, and Microsoft 365 administration, also with wide knowledge of ticketing systems (Zoho, Dynamic 365, Zendesk and so on. Here are some tools that I have expertise in: - Troubleshooting Office365 related issues including Microsoft Teams, Skype for Business Online, SharePoint Online, Exchange Online, Cloud Identity, Azure AD, Security, and Compliance. - Excellent knowledge and understanding migration tool like Bit-Titan, Sharegate - Tickets and e-mail: ZendeskCRM systems (Zoho) - Live Chat: Email and Phone Support. Equipment: 2 reliable high-speed internet connections: - Main: 30 Mbps speed/plan Fiber connection. - Backup: 16 Mbps speed - A personal Laptops and a Desktop