Hamza M.

I am an IT professional with experience across enterprise IT support, infrastructure administration, Microsoft 365, cloud services, networking, security and IT operations. I currently work as a German-speaking Microsoft 365 Support Engineer, supporting enterprise customers and corporate IT departments across the Microsoft cloud ecosystem. My work covers Exchange Online, Outlook, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, Microsoft Purview, Microsoft Defender, Security & Compliance, identity and access management, mail flow, permissions, policies and client connectivity. Before moving into Microsoft cloud support, I worked as the sole IT Administrator for a company of approximately 250 employees, with responsibility for day-to-day IT operations and infrastructure. My experience included: • Microsoft 365, Azure and Exchange administration • Active Directory, DHCP, DNS and Group Policy • Windows 10 and Windows Server 2019 • Hyper-V and virtual servers • FortiGate, Ubiquiti/UniFi and network infrastructure • Baramundi software deployment • File and Print Servers • Endpoint hardware and software support • IT procurement and infrastructure planning • Cybersecurity, security awareness and user training Earlier in my career, I worked in enterprise IT service desk and technical support, handling incidents and service requests through ServiceNow, Maximo and other ITSM platforms. I handled high-severity incidents and escalations, managed ticket backlogs, supported multiple enterprise client environments, and contributed to knowledge management and team training. Across these roles, I have developed strong troubleshooting and problem-solving skills, experience with technical escalation and root-cause investigation, and the ability to work with both end users and IT professionals. I am open to a broad range of IT opportunities, including IT Administration, Microsoft 365 and Cloud, Infrastructure, IT Operations, Technical Support and Escalation, Incident Management, IT Service Management, Service Delivery and Team Leadership. I am also interested in progressing toward IT management and operational leadership. I am a fast learner who enjoys solving complex problems, improving IT environments and taking on new technical and operational responsibilities.