Angelica A.

⭐⭐⭐⭐⭐Executive Virtual Assistant | IRS Filings | Shopify | CRM Specialist⭐⭐⭐⭐⭐ Organized and detail-oriented Virtual Assistant with experience supporting law firms, eCommerce businesses, and entrepreneurs. Skilled in IRS filings, Shopify management, customer support, and administrative operations, I help clients streamline workflows, stay organized, and deliver exceptional results. Proactive, reliable, and tech-savvy, I ensure smooth operations so you can focus on growing your business. ⚖️ Legal Virtual Assistant Support • Drafting and filing IRS 501(c)(3) tax exemption applications • Obtaining FEIN/EIN for clients • Preparing State Tax Exemption and Charitable Solicitation forms • Sending follow-ups for required signatures via email and text • Coordinating kick-off calls and client onboarding • Managing cases using Clio CRM • Coordinating with attorneys for document review and approvals before submission • Monitoring IRS approval status and keeping clients updated • Preparing and editing legal documents using Adobe Acrobat (PDF formatting, redaction, signature prep) 🛍 eCommerce & Customer Support (Shopify) • Managing full customer support via calls, chat, and email • CRM management using Gorgias • Phone support using RingCentral • Processing orders, returns, replacements, and refunds • Monitoring order fulfillment to ensure no orders are missed • Coordinating with suppliers regarding inventory and delays • Managing dropshipping processes (AliExpress, Wiio, Oberlo) 📌 Administrative & Operations Support •Scheduling appointments and discovery calls •Managing executive email inboxes (Gmail / Outlook) •Conducting research and data entry •Creating agreements and company policies •Lead generation & CRM management (HubSpot, Zendesk, Apollo, Kixie) •Social media and content posting •Graphic design (Canva, Adobe Photoshop) 🛠 Tools & Platforms •Legal & Document Management: Clio | Adobe Acrobat | Vinesign | Notarize | HelloSign | Notion | Monday •Customer Support & CRM: Gorgias | Zendesk | HubSpot | RingCentral | Avaya | Slack | Apollo | Kixie •eCommerce: Shopify | eBay | AliExpress | Wiio | Oberlo •Productivity & Communication: Google Workspace (Docs, Sheets, Calendar, Gmail) | Microsoft Office (Excel, Word, PowerPoint) | Calendly | LinkedIn I am proactive, highly organized, and committed to delivering accurate, high-quality work in fast-paced environments. If you are looking for a reliable Virtual Assistant who can handle legal processes, customer support, and operations, I am ready to support your business. I am just one invitation away.