Waleed B.

I can handle all your customer calls, emails, live chats, and administrative support tasks while ensuring a professional and positive experience for your customers. With over 15 years of experience in the customer service industry, I have developed strong expertise in delivering outstanding support and maintaining excellent customer satisfaction. I am highly familiar with core customer service metrics such as CSAT, KPIs, response time, and resolution efficiency, and I consistently work to ensure smooth operations and client retention. Over the years, I have worked as a Customer Support Representative, Team Leader, and Manager for some of the largest and most reputable companies worldwide. My experience includes projects in: Customer Support & Retention eCommerce Store Management Sales & Business Development Mortgage & Collections Support ✅ eCommerce & Shopify Support Expertise I have extensive experience supporting Shopify-based businesses, including: Managing customer inquiries through email, phone, and chat Handling order tracking, refunds, returns, and cancellations Resolving Shopify customer concerns professionally Managing and responding to chargebacks and disputes Working with payment platforms such as Stripe and PayPal Ensuring smooth customer journeys and increasing repeat business Companies I’ve Worked With Some notable organizations I have worked with include: Hype House Supreme Patty Smartbud Vodafone (Sales & Support) Novastar Mortgage (Sales) A Machine Trade Singapore (Sales) Medina Dairy UK (Business Development) My CEFR English level is C2 (Master Level), and my American accent score is 98, allowing me to communicate confidently with customers from the US, UK, and other international markets. ✅ Key Skill Set Inbound & Outbound Call Support Customer Service & Technical Support Shopify Customer Support & Store Assistance Chargeback and Dispute Resolution Email Handling (Professional Grammar & Tone) Virtual Assistance (VA) Cold Calling & Sales Support Internet Research & Data Analysis Social Media Management Data Entry & Product Listing Support Product Testing & Script Writing YouTube Consultation