Blessings M.

ICT Specialist with over ten years of experience in Microsoft 365, identity, endpoint management and network infrastructure. I currently support several client organisations remotely. I secure their Microsoft 365 tenants, manage devices with Intune, design SharePoint environments, migrate identities to the cloud, and design networks. I care most about business-aligned solutions: technology that solves the actual problem, documented clearly, and explained in plain language to non-technical stakeholders. I have a strong record of remote delivery and am used to managing multiple environments at once with discipline and precision. WHAT I’M DOING NOW Intune & Conditional Access (BYOD): I design device-based access so Outlook, Teams, OneDrive and SharePoint only work on approved, compliant devices. This includes compliance policies, alerts to users and the service desk for non-compliant devices, and remote or selective wipe for lost devices. Policies are tested with pilot groups before enforcement. Hybrid to cloud identity: I migrate organisations from on-premises Active Directory with Entra Connect to cloud-managed identity. The work covers source-of-authority changes, domain and UPN changes, disabling sync, and cleaning up Entra Connect Health alerts. Identity security & SSO: I fix Kerberos RC4 weaknesses in Microsoft Entra Domain Services and configure SAML single sign-on for enterprise applications in Entra ID. SharePoint design & access management: I design SharePoint sites and structures for team collaboration and document management. I manage permissions, groups and external guest access so people see only what they need, and I provide ongoing support for SharePoint, OneDrive and Teams file sharing. Compliance & archiving: I configure and validate archiving across Microsoft Purview, Teams, RingCentral and Smarsh, including journal rule scoping and troubleshooting. UniFi networking: I design and configure UniFi networks (UDM Pro Max, USW switches, U7 Pro access points) with segmented Staff, Guest and IoT VLANs. Migrations & collaboration: I migrate Google Calendar to Microsoft 365 and set up shared mailboxes and Microsoft 365 Groups. Security frameworks: I build NIST CSF 2.0 implementation toolkits with gap analysis, asset inventory, incident response plans and policy templates. AREAS OF EXPERTISE 🔵 Microsoft 365 Administration (Exchange Online, OneDrive, Teams) 🔵 SharePoint Design, Access Management & Support 🔵 Microsoft Entra ID (Conditional Access, MFA, SSO, Entra Connect) 🔵 Microsoft Intune & Endpoint Management (Compliance, BYOD, App Protection) 🔵 Microsoft Purview (Archiving, Retention, Compliance) 🔵 Network Design & Management (UniFi, Sophos, Cisco) 🔵 Firewall & Network Security 🔵 Cloud Migrations (On-prem AD to Cloud, Google Workspace to M365) 🔵 IT Infrastructure & System Administration 🔵 Security Frameworks & Policy Development (NIST CSF, ISO 9001/14001) 🔵 ERP Implementation (SAP Business One) 🔵 Desktop & Remote Technical Support 🔵 IT Documentation, Runbooks & Procedures 🔵 Team Leadership & IT Department Setup KEY ACHIEVEMENTS Provided remote technical support to a Fortune 500 company for 3 years, ensuring consistent service delivery and issue resolution Established Strauss Logistics’ internal IT department, reducing outsourced services by over 90% Implemented Active Directory at Strauss and later led its transition to cloud-managed Microsoft Entra ID Migrated users from legacy systems to Microsoft 365 Business, enabling modern collaboration and improved data security Upgraded Strauss’ firewall from Cyberoam to Sophos XG, improving network security and performance Led the SAP Business One ERP implementation, replacing manual ticketing and Pastel accounting and significantly cutting data entry and reporting time Expanded network infrastructure with a new IP address block and fixed wireless coverage gaps across critical operational zones Developed and enforced network policies for traffic monitoring, access control and authentication Designed and deployed the Strauss Helpdesk system to streamline ticket management Authored the Strauss Logistics Policy and Procedural Manual and designed documentation for successful ISO 9001 and ISO 14001 audits Supported over 1,000 clients remotely and onsite at Frampol with high satisfaction rates EDUCATION & CERTIFICATIONS Master of Technology in Strategy and Innovation, Harare Institute of Technology (2025–2026) BSc (Hons) Computing and Information Technology, Chinhoyi University of Technology (2012) Microsoft Certified: Endpoint Administrator Associate (MD-102) Microsoft Certified: Azure AI Fundamentals CCNA (Routing and Switching) Sophos Firewall Certified Administrator Diploma in Customer Care