Mary Janice R.

Customer Service Representative / Customer Support / SMM

I've been part of BPO/Call Center Industry for more than a decade now. I've handled several international accounts. Roles that I had before: 1. Customer Service Representative 2. Customer Associate II 3. Technical Support 4. Sales and Customer Experience 5. Inbound and Outbound Sales Consultant 6. Chat/Email Support 7. Data Entry 8. Billing Specialist 9. QA 10. Proctoring Accounts that I handled: 1. Dish (US Pay TV Service) 2. Quicken Bill pay 3. Intuit (Financial Account) 4. Telstra ( Telco in Australia) 5. Telco in US 6. Athelas Experiences here in Upwork 1. Virtual Medical Assistant 2. Provider Phone Caller 3. Claims Specialist 4. Outbound Caller 5. Team Leader 6. EHR and EMR 7. Data Encoder 8. Admin Assistant 9. Submitting claims 10. CPT and ICD-10 Medical Coding 11. Insurance Verification Tools : 1. Salesforce 2. Ring Central 3. EHR 4. Google Sheet 5. Gmail 6. Microsoft Office/Word 7. Slacks 8. Google Suite EHR that I handled: 1. Kareo 2. Practice Suit 3. Luminello 4. Advanced MD 5. Azalea Health 6.Medics CLoud 7. IntakeQ 8. Health Fusion 9. Valant 10. Therapy Notes 11. CureMD 12. Simple Practice 13. DrChrono 14. Eclinical Works 15. Charm I've been doing Sales for more than 5 years now and customer service is one of my edge. I always make sure to provide World class customer experience.