Alyssa Michaela D.

I can free up space in your plate. I'm an efficient Operations Assistant that has knowledge in the SDLC. I can oversee an epic or a feature release from ideation up to its launch. I'm capable of working with different departments, especially the engineering, to manage releases, check website and app in different environments, catch and document bugs, create and manage tickets in GitHub, and ensure that production is running smoothly by conducting regression tests. I also got a decade worth customer service and client management experience. I have experience working closely under BPO clients to do advanced technical support, general research, data entry, monthly reports, chat evaluations, account investigations, bill reviews, quality checks, ticket validations, and policy enforcement. You name it! And I'll do everything in my power to assist you virtually. I am familiar with the Office tools, Google tools, Slack, Zoom, Discord, Teams, Kanbanize, Notion, and GitHub. Plus, I have web3 and blockchain knowledge if the role calls for it.