Rohayna B.

Hello this is Rohayna 😊I'm a highly organized and detail-oriented Administrative Virtual Assistant with a proven track record in providing exceptional customer service. I'm passionate about helping businesses run smoothly and efficiently by taking care of their administrative tasks, ensuring a positive customer experience every time. My key skills include: * Administrative Support: Calendar management, email correspondence, data entry, document creation and formatting, travel arrangements, and more. * Customer Service: Responding to inquiries, resolving issues, managing customer accounts, and building positive relationships. * Communication: Excellent written and verbal communication skills, with a focus on clear and concise messaging. * Organization: Highly organized and efficient, with the ability to prioritize tasks and meet deadlines. * Proficiency in Software: Microsoft Office Suite, Google Workspace, CRM systems, and other relevant tools. My Soft Skills are the following: ✅Communication. ✅Teamwork. ✅Problem-solving. ✅Time management. ✅Critical thinking. ✅Decision-making. ✅Organizational. ✅Stress management. ✅Customer Care ✅Outbound Calling Campaign ✅Inbound Calls handling ✅Billing ✅Data Entry ✅40 WPM with 99% accuracy Tools: ✅Google Workspace, sheets, forms, docs, drive, calendar ✅Canva ✅Microsoft Excel ✅Microsoft Word ✅Outlook ✅Front ✅Emailing system: Slack, Outlook, Gmail, Hotmail ✅CRMs: VoIP/Softphone - Five9, Nice-in contact, Bria ✅Social media sites: Facebook, Instagram, Twitter. Viber ✅Zendesk ✅Monday.com ✅When I work ✅Discord Hire me and Free up your time: Allow you to focus on your core business by handling day-to-day administrative tasks.Let's discuss how I can help your business succeed!