Paula Katrina R.

Leveraging a strong background in KYB, KYC, AML/CFT compliance, fraud prevention, customer protection, risk operations, and quality assurance, with demonstrated experience in auditing customer and business verification workflows, fraud investigations, and compliance operations to ensure adherence to internal policies and global regulatory requirements. Proficient in Business Verification (KYB), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), identity verification, beneficial ownership verification, business entity validation, sanctions and OFAC/PEP screening, adverse media screening, transaction monitoring, and financial crime prevention. Skilled in identifying quality gaps, performing root cause analysis, driving continuous process improvements, and collaborating with cross-functional teams to strengthen operational efficiency, regulatory compliance, and quality standards. Core Expertise: • Conduct quality assurance audits across Customer Protection, MicroBusiness, Compliance, Fraud, and Risk Operations functions. • Review fraud investigations, KYC/KYB verification, EDD, identity verification, sanctions screening, and OFAC/PEP compliance processes. • Support AML/CFT compliance initiatives aligned with FATF, FinCEN, FCA, EBA, FINTRAC (PCMLTFA), and OFAC regulations. • Identify operational gaps, quality issues, and risk trends to strengthen controls and improve accuracy. • Audit KYB and microbusiness onboarding processes for LLCs, C-Corps, S-Corps, Sole Proprietorships, LLPs, LPs, GPs, ULCs, Micro-Entities, and Ltd companies. • Perform entity validation, documentation reviews, compliance assessments, and identity verification. • Collaborate with cross-functional teams to maintain quality standards, audit consistency, and effective risk management. Tools: Salesforce, Middesk, Persona, Trulioo, Ekata, LexisNexis, OFAC/PEP Screening Tools, CRM Systems, Google Sheets