Kenneth E.

Need an EXPERT CUSTOMER SERVICE SPECIALIST for the long haul? I have more than 4 years of professional customer service experience, working closely with startups, fast-growing, and established businesses in their Customer Support Operations to promote customer satisfaction through email, chat, and phone-based support. As a result, customers consistently returned and became regulars, which translated to increased sales for my clients. I also have experience working as a Virtual Assistant for Upwork clients. By handling back-end processes, I empowered my clients to focus more on business development and expansion, resulting in the launch of more e-commerce webstores and increased sales for their companies. Here's what clients book me for: ✅ Collaborative with Business Owners and CEOs I focus on providing value and the best quality work for my clients to earn their trust. My first Upwork client allowed me to earn more than $10,000 and a 5-star rating, which catapulted me to become a TOP-RATED FREELANCER. I always prioritize understanding my clients' needs for growth and increased sales. ✅ Communicative and Transparent Communication is integral to success in any business. I maintain open communication with my clients at all times, ensuring business continuity vital for customer retention. ✅ Problem Solver Problems and challenges arise. In difficult situations, I find solutions, address issues, and make reasonable compromises when needed. ✅ High-Quality Work Assuring my clients receive the best quality work is my primary focus. I focus on what I can GIVE rather than what I expect to RECEIVE. I believe hard work and passion will lead to success. ✅ Tools I Use for Customer Support Tasks: ▪ Zendesk ▪ Intercom ▪ Gorgias ▪ Google Suite ▪ Microsoft Office ▪ Sticky.io ▪ BigCommerce ▪ WooCommerce ▪ Shopify ▪ Slack ▪ Asana ▪ Tazapay, Airwallex, Recharge ▪ Front, FastMail, Tidio, and more If you need someone passionate about customer service to increase client satisfaction, let's chat!