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Ilda V.

Ilda V.

IT Customer Service

Iโ€™m a customer-focused professional who genuinely enjoys helping people, solving problems, and finding practical solutions. I believe good customer service starts with listening, understanding what the customer needs, and making sure they feel heard and supported. Iโ€™m organized, detail-oriented, reliable, and comfortable working with IT tools and CRM systems. Iโ€™m also a fast learner and always willing to learn new tools, processes, and skills to improve the quality of my work. I take every project seriously and always try to go the extra mile. Iโ€™m looking forward to working with clients and teams where I can contribute, learn, grow, and deliver work that makes a real difference.

๐Ÿ‡ฒ๐Ÿ‡ฟMaputo, Mozambique$14/hr100% JSS5.00 (7)Since Jun 2020
MRR
$171
๐ŸŒ#119K/398K
๐Ÿ‡ฒ๐Ÿ‡ฟ#16/61
Recent Earnings
$1,029
๐ŸŒ#119K/398K
๐Ÿ‡ฒ๐Ÿ‡ฟ#16/61
Total Earnings
$28,307
๐ŸŒ#109K/398K
๐Ÿ‡ฒ๐Ÿ‡ฟ#15/61
Avg. Per Project
$2,573
๐ŸŒ#59.8K/398K
๐Ÿ‡ฒ๐Ÿ‡ฟ#12/61
Recent Projects
1
0f1h
๐ŸŒ#128K/398K
๐Ÿ‡ฒ๐Ÿ‡ฟ#20/61
Total Projects
11
6f5h
๐ŸŒ#183K/398K
๐Ÿ‡ฒ๐Ÿ‡ฟ#22/61
MRR Performance Over Time
$50k$25k$0
6 mo ago3 mo agoNow
Coming SoonGathering historical data
World Skill Rankings
of 224
#74
Remote IT ManagementTop 33%
#109Cultural Adaptation
#141English to Portuguese Translation
#146Incident Management
#457Microsoft Teams
#563Time Management
#796Product Knowledge
#1,600Customer Satisfaction
#2,739Phone Communication
#3,983Translation
#5,117Email Communication
#5,803Email Support
#7,469Customer Support
#13,770Customer Service
๐Ÿ‡ฒ๐Ÿ‡ฟMozambique Skill Rankings
of 1
#1
Cultural AdaptationTop <0.01%
#1Remote IT Management
#1Microsoft Teams
#1Customer Satisfaction
#1Incident Management
#1Phone Communication
#1Product Knowledge
#1Email Communication
#2Time Management
#2Customer Service
#3Email Support
#3English to Portuguese Translation
#4Translation
#4Customer Support
Ilda V. โ€” Top 25% in Mozambique | UpworkMRR