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Abilio S.
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Abilio S.

Customer Service, Technical Support

Hi, I'm Abilio! I'm a seasoned professional with a diverse background spanning customer support, quality assurance, and project coordination. Over the past decade, I've worked in dynamic roles, helping businesses streamline their operations, improve customer satisfaction, and deliver quality solutions. What I Bring to the Table: - Customer Support Expertise: Skilled in providing exceptional customer service in both English and Portuguese, with a focus on resolving technical issues and enhancing user experiences. - Technical and QA Proficiency: Experienced in testing software functionality, identifying bugs, and ensuring seamless performance for platforms in fast-paced environments. - Project Coordination: Proven ability to manage cross-functional tasks, gather requirements, and collaborate with teams to deliver impactful results. - Strategic Mindset: Adept at analyzing processes, implementing improvements, and driving productivity while maintaining a customer-first approach. I am always eager to embrace new challenges and leverage my expertise to help businesses achieve their goals. Whether you need someone to enhance customer satisfaction, provide technical insights, or improve operational workflows, I’m here to contribute effectively to your success. Let’s work together to bring your project to life!

🇧🇷Curitiba, Brazil$25/hr100% JSS5.00 (5)Since Jun 2020

Earnings and projects

MRR
$2.5k

Last 6 months ÷ 6

World#17,113 / 412k
🇧🇷Country#265 / 4,647
Revenue, last 30 days
$2.4k

Last 6 months: $15k

World#17,102 / 412k
🇧🇷Country#275 / 4,647
Total earnings
$89k

Billed in all: $92k

World#44,435 / 412k
🇧🇷Country#469 / 4,647
Per project
$13k

$15k in the last 6 months

World#11,637 / 412k
🇧🇷Country#197 / 4,647
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇧🇷Country#1,427 / 4,647
Projects in all
7

Across 9 contracts

44% fixed56% hourly
World#236,188 / 412k
🇧🇷Country#2,164 / 4,647

Earnings, last 30 days

$91.9k+$2.4k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$88k$90k$92kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Brazilian Portuguese Dialect

Ranked by MRR among everyone on Upwork with the skill.

  1. #10Brazilian Portuguese Dialect462 freelancers · 🇧🇷 #10Top 2%
  2. #30End User Technical Support418 freelancers · 🇧🇷 #1Top 7%
  3. #36Portuguese987 freelancers · 🇧🇷 #15Top 4%
  4. #85Troubleshooting1,460 freelancers · 🇧🇷 #3Top 6%
  5. #87Communication Etiquette1,807 freelancers · 🇧🇷 #1Top 5%
  6. #192Customer Satisfaction3,986 freelancers · 🇧🇷 #2Top 5%
  7. #375English17,148 freelancers · 🇧🇷 #15Top 2%
  8. #432Online Chat Support11,527 freelancers · 🇧🇷 #3Top 4%