Abilio S.
Customer Service, Technical Support
Hi, I'm Abilio! I'm a seasoned professional with a diverse background spanning customer support, quality assurance, and project coordination. Over the past decade, I've worked in dynamic roles, helping businesses streamline their operations, improve customer satisfaction, and deliver quality solutions. What I Bring to the Table: - Customer Support Expertise: Skilled in providing exceptional customer service in both English and Portuguese, with a focus on resolving technical issues and enhancing user experiences. - Technical and QA Proficiency: Experienced in testing software functionality, identifying bugs, and ensuring seamless performance for platforms in fast-paced environments. - Project Coordination: Proven ability to manage cross-functional tasks, gather requirements, and collaborate with teams to deliver impactful results. - Strategic Mindset: Adept at analyzing processes, implementing improvements, and driving productivity while maintaining a customer-first approach. I am always eager to embrace new challenges and leverage my expertise to help businesses achieve their goals. Whether you need someone to enhance customer satisfaction, provide technical insights, or improve operational workflows, I’m here to contribute effectively to your success. Let’s work together to bring your project to life!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $15k
Billed in all: $91,894$92k
$15k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Brazilian Portuguese Dialect
Ranked by MRR among everyone on Upwork with the skill.
- #10Brazilian Portuguese Dialect462 freelancers · 🇧🇷 #10Top 2%🇧🇷#10 of 351
- #30End User Technical Support418 freelancers · 🇧🇷 #1Top 7%🇧🇷#1 of 3
- #36Portuguese987 freelancers · 🇧🇷 #15Top 4%🇧🇷#15 of 466
- #85Troubleshooting1,460 freelancers · 🇧🇷 #3Top 6%🇧🇷#3 of 9
- #87Communication Etiquette1,807 freelancers · 🇧🇷 #1Top 5%🇧🇷#1 of 14
- #192Customer Satisfaction3,986 freelancers · 🇧🇷 #2Top 5%🇧🇷#2 of 44
- #375English17,148 freelancers · 🇧🇷 #15Top 2%🇧🇷#15 of 366
- #432Online Chat Support11,527 freelancers · 🇧🇷 #3Top 4%🇧🇷#3 of 72