Mary Sweet T.

Need someone to take customer support off your plate and keep daily operations organized? With 11+ years of experience, $100K+ earned, and 16,000+ hours logged on Upwork, I help Shopify brands and home service businesses take care of customers and keep work moving. ECOMMERCE AND SHOPIFY • Customer support by email, live chat, and phone • Orders, tracking, returns, refunds, exchanges, and chargeback support • Shopify store management, product listings, and quality checks • Print-on-demand order checks and fulfillment coordination • Supplier communication, product research, and sourcing HOME SERVICES: HVAC, PLUMBING, AND ELECTRICAL • Inbound and outbound customer calls • Appointment setting, scheduling, rescheduling, and cancellations • Lead qualification, follow-ups, and inside sales • Dispatch support and service coordination • CRM updates and review management in ServiceM8 and GoHighLevel OPERATIONS AND CUSTOMER SUCCESS • Customer onboarding and B2B account management • SOPs, knowledge bases, and process documentation • Project coordination, QA, and workflow improvement • Administrative and executive support TOOLS Shopify, BigCommerce, Amazon, eBay, Poshmark, Gorgias, Zendesk, Freshdesk, Zoho Desk, HubSpot, GoHighLevel, ServiceM8, Jira, ClickUp, Asana, Trello, Notion, Airtable, Google Workspace, Microsoft Office, Canva One B2B client relied on me for nearly four years as my customer success role grew into a full team. Customers would often ask for me by name. Tell me what's taking up too much of your day, and I'll tell you where I'd start!