Krisa J.
Customer and Technical Support | QA Specialist | Trust & Safety
Trust & Safety Quality Assurance Specialist with 5+ years of experience in content moderation, policy enforcement, and quality assurance, backed by over 10 years of technical support and customer service experience. Skilled in quality audits, root cause analysis, training and coaching, process improvement, and cross-functional collaboration. Skills and Expertise: - Quality Audits - Technical Expertise with Apple products (Desktop, Portable, iPhone, iPad, iPod, iTunes etc.) - Technical analysis and triage connectivity settings or main network issues - Pre-Sales and Multiple Email Inbox Handling - Training and coaching Hands-on experience with the following ticketing system: - Zendesk - Google Workspace - CRM
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.5k
$7.5k in the last 6 months
Across 18 contracts
Earnings, last 30 days
Skill rankings: Top 8% in Coaching Session
Ranked by MRR among everyone on Upwork with the skill.
- #14Pre-Sales85 freelancers · 🇵🇭 #4Top 16%🇵🇭#4 of 18
- #19Coaching Session228 freelancers · 🇵🇭 #7Top 8%🇵🇭#7 of 55
- #30Multiple Email Account Management303 freelancers · 🇵🇭 #8Top 10%🇵🇭#8 of 122
- #46Desktop Support317 freelancers · 🇵🇭 #22Top 15%🇵🇭#22 of 110
- #59macOS393 freelancers · 🇵🇭 #9Top 15%🇵🇭#9 of 35
- #84Quality Audit572 freelancers · 🇵🇭 #46Top 15%🇵🇭#46 of 257
- #857Phone Support5,089 freelancers · 🇵🇭 #463Top 17%🇵🇭#463 of 2,568
- #1,067Zendesk5,908 freelancers · 🇵🇭 #575Top 18%🇵🇭#575 of 2,921