Motunrayo B.

Customer Service Specialist | Email & Phone Support | CRM Management

Are you looking for a customer success professional who understands the value of data accuracy, compliance, and client retention? With 6+ years of experience spanning Fintech, Banking, and Hospitality, I provide high-level support that goes beyond just 'answering tickets.' I specialize in bridging the gap between operational efficiency and a seamless customer experience. Whether you need help managing a complex CRM, converting sales leads, or resolving escalated client complaints, I bring the precision of a banker and the empathy of a hospitality professional to every interaction. What I bring to your team: CRM Mastery: Expert-level proficiency in HubSpot, Salesforce, Zendesk, and Freshdesk. I ensure your data is clean, tracked, and actionable. Customer-First Operations: Proven track record in high-volume environments (40+ daily transactions/tickets), consistently improving CSAT scores and reducing response times. Process Efficiency: I don't just follow SOPs—I create them. I have designed workflows that have accelerated team onboarding and reduced recurring support tickets by up to 70%. Regulatory Reliability: With a background in banking (AML/KYC compliance), I handle sensitive client data and financial transactions with absolute discretion and precision. Technical Toolkit: CRM/Support: Salesforce, HubSpot, Zendesk, Freshdesk, Opera PMS. Productivity: Microsoft Office (Advanced VLOOKUP/Excel), Jira, Slack, Teams, Asana. Data/Analytics: Power BI (Basic reporting), Internal Auditing frameworks. I am looking for long-term partnerships where I can take the weight of daily operations off your shoulders, allowing you to focus on growth. Let’s connect to discuss how I can streamline your support desk or sales pipeline today.