Sacha Joy A.

Expert in Retail Sales

I am an experienced customer service and sales professional with over 7 years of experience in the BPO industry and 1 year as a freelancer. I have worked with major companies like e-performax, concentrix, iqor and Expertise.com in various roles including technical support, billing, customer service, sales, ecommerce, and outbound sales efforts through phone, email and SMS. I am adept at quickly learning new systems and processes. I have consistently met and exceeded targets in both inbound and outbound call centers. My experience spans multiple industries including telecom, retail, healthcare, and more. As a freelancer, I have successfully managed client expectations and delivered results-driven solutions. I am comfortable working independently or collaborating with teams. I pride myself on my professionalism, strong communication skills, and commitment to customer satisfaction.