James V.

Competent and friendly call center agent with more than 3 years of experience. Seeking to use product knowledge and communication skills to provide expert service to satisfy customers. Maintained customer satisfaction, passing scorecards, and consistent positive surveys for more than 3 years at previous customer service jobs. Looking forward to continuing that tradition. - Processed bill payments, adjustments, refunds and resolve billing disputes. - Troubleshoot and resolve cable TV issues, remove or add channel subscriptions, process pay-per-view orders. - Troubleshoot and resolve internet issues, explain basic computer skills, schedule tech visits for unresolved issues. - Upsell products like cable TV subscriptions, internet, and phone.