LaToia O.

Small and distributed organizations hire me to run their administrative core and to write down the procedures behind it, so operations stay consistent through staff changes and handoffs. Recent engagements have included support for the national board of a 300+ member professional organization, covering the Founder/CEO, Secretary, Treasurer, and Vice Chair of Membership, across governance documentation, member communications, and daily operations. Before that, I led registrar and enrollment services at Rutgers University through a two-institution integration, managing audited records and deadlines that could not slip. What I've delivered: 🔹 Ran an annual membership intake cycle as an 85-task plan across nine workstreams, each with a named owner and deadline 🔹 Migrated an organization off a legacy membership platform: records extracted and archived, recurring billing cancelled, payment processing disconnected, account closed with zero data loss 🔹 Segmented a 324-member database into 15 industry verticals, giving leadership its first clear view of membership composition 🔹 Designed a master operational calendar with lead times, prep tasks, and automated reminders covering regulatory and financial deadlines 🔹 Authored standard operating procedures for processes that existed only as institutional knowledge after an abrupt staff departure 🔹 Developed a registration website that produced $12,000 in annual cost savings Where I work best: 🔹 Operations and project management: multi-workstream plans, vendor intake and approval workflows, deadline tracking 🔹 Executive and board support: correspondence, agendas, board decks, governance documentation 🔹 Records and database administration: member and student data, segmentation, data hygiene 🔹 Process documentation and SOP authorship 🔹 Microsoft 365 administration: SharePoint, Teams, Planner, Forms, and Lists 🔹 Bookkeeping support: ledger reconciliation and revenue reporting Tools & Platforms 🔸 Project Management: ClickUp · Monday · Notion · Asana · Airtable · Planner 🔸 Operations: Microsoft 365 (SharePoint, Teams, Forms, Lists) · Google Workspace · Slack · Zoho CRM 🔸 Membership & Payments: Joinit · Stripe · Calendly 🔸 Education Systems: Banner · Canvas LMS · Slate · OnBase 🔸 Content & Web: Canva · WordPress · Wix On records: I file according to each client's storage requirements and purge locally stored files once they are confirmed in client cloud storage. I work US Eastern hours from Thailand and have served clients on AEST as well. If you need someone who can take an unstructured operation and make it predictable, let's talk.