Bernardo T.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help growing e-commerce brands, startups, and short-term rental (STR) hosts streamline their daily operations and deliver world-class customer experiences that turn first-time buyers and guests into loyal advocates. What sets me apart is a decade-long foundation in high-end hospitality and remote operations: 7 years of corporate hospitality experience with Hilton Hotels, combined with 5 years of remote property management. I don't just answer tickets; I design smooth day-to-day workflows that keep your business running flawlessly. 🛠️ Core Expertise & System Familiarity Customer Experience (CX): Omni-channel support via Zendesk, Freshdesk, Gorgias, or LiveChat, conflict resolution, and VIP guest relations. Short-Term Rental Management: End-to-end Airbnb, VRBO, and Lodgify management, booking coordination, and messaging setup. Operations & Productivity: Google Workspace (Docs, Sheets, Drive), Slack and Teams, CRM management, and SOP creation. 🌟 Why Clients Choose Me Hospitality-Grade Standards: I bring the rigorous training and elite service standards of a luxury hotel brand directly to your remote business. Operational Efficiency: I excel in fast-paced environments, actively creating workflows and SOPs to decrease response times and eliminate chaotic inboxes. Reliable & Proactive: Highly adaptable, detail-oriented, and fully independent. I treat your operations with the ownership mindset it deserves. Let’s get your daily operations organized and your customer satisfaction soaring. Click "Invite to Job" or message me to discuss how we can support your business goals!