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Jason S.
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Jason S.

Customer Experience Specialist | Technical Support & QA | 6+ Years

Results-driven Customer Experience Specialist with 6+ years in multi-channel support, billing resolution, and technical assistance. Skilled in CRM data handling and Quality Assurance—with a proven ability to quickly adapt to any tech stack or company-specific tool. Known for high First Contact Resolution (FCR), strict SLA compliance, and consistently boosting CSAT.

🇵🇭Kidapawan, Philippines$7/hr100% JSS5.00 (3)Since Jul 2020
GlobeUpwork

Earnings and projects

MRR
$1.2k

Last 6 months ÷ 6

World#39,676 / 412k
🇵🇭Country#6,715 / 56.3k
Revenue, last 30 days
$1.2k

Last 6 months: $7.4k

World#36,172 / 412k
🇵🇭Country#6,698 / 56.3k
Total earnings
$64k

Billed in all: $67k

World#61,821 / 412k
🇵🇭Country#9,280 / 56.3k
Per project
$16k

$3.7k in the last 6 months

World#8,486 / 412k
🇵🇭Country#1,792 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,922 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
4

Across 6 contracts

17% fixed83% hourly
World#283,744 / 412k
🇵🇭Country#28,379 / 56.3k

Earnings, last 30 days

$66.9k+$1.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$65k$66k$67kOct 9Oct 24Nov 8

Skill rankings: Top 9% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #94Online Reputation Management790 freelancers · 🇵🇭 #5Top 12%
  2. #101Reputation Management842 freelancers · 🇵🇭 #12Top 12%
  3. #197Inbound Inquiry1,295 freelancers · 🇵🇭 #115Top 15%
  4. #296Order Fulfillment1,928 freelancers · 🇵🇭 #220Top 15%
  5. #354Product Knowledge2,128 freelancers · 🇵🇭 #214Top 17%
  6. #479Order Tracking2,668 freelancers · 🇵🇭 #337Top 18%
  7. #866Phone Support5,089 freelancers · 🇵🇭 #469Top 17%
  8. #1,758Online Chat Support11,527 freelancers · 🇵🇭 #1,073Top 15%