Emmanuel B.

I’m a results-driven and multilingual professional with solid experience in remote technical support, customer service, and virtual collaboration. I have worked in high-volume remote environments providing advanced troubleshooting, ticket management, billing support, and customer satisfaction follow-ups, always focusing on first-contact resolution and excellent customer experience. I’m fluent in English, Spanish, and Portuguese, which allows me to support international clients with empathy, clarity, and cultural awareness. I’m highly skilled in Salesforce CRM, remote communication tools, and workflow optimization. In addition to technical support, I also have experience as a content creator and translator, producing educational content, translating Spanish-to-English articles, and hosting podcasts focused on language learning and cultural exchange. What I can help you with: - Customer Support (Email, Chat, Ticket Systems) - Technical Support & Troubleshooting - Salesforce CRM Management - Virtual Assistance & Remote Operations - Content Creation & Translation (EN ⇄ ES ⇄ PT) - Customer Satisfaction & Retention I’m reliable, detail-oriented, and always focused on delivering high-quality results and great customer experiences. Let’s work together to support your business and your clients!