Jayson M.

You have found your ACE game changer! 8-figure dropshipping brands are trusting me because they know I'm UNSTOPPABLE. Over 5 years of experience managing the backend of big dropshipping brands means dealing with high volume, massive customer ticket loads, and tight margins. If your product listings aren't optimized, your suppliers are slow, or your support team is buried, the business leaks money every day. You will have a hard time scaling past $10M a year. I step into Shopify operations to strengthen your backend systems and protect those margins. I focus on creating high-converting product setups, making the catalog highly efficient, and keeping fulfillment moving and team operations fast. 📈 THE RESULTS AND ACHIEVEMENTS - Boosted Shopify sales and conversion rates by completely restructuring product catalogs, creating revenue-driven product setups, and optimizing store navigation. - Built a KPI report to track profit margins, revenue, and team productivity, and fixed what was giving slow progress. - Cut 70% fulfillment lag by overhauling bulk purchase order workflows and communicating directly with suppliers to eliminate processing delays. - Maintained a 98% client retention rate and pushed customer NPS up by 70 points by treating every business like my own. - Audited helpdesk metrics to restructure customer service roles, clear ticket bottlenecks, and keep customer satisfaction high. 🛠️ TECH & SYSTEM STACK Without accurate backend tracking and automation, scaling operations becomes daily firefighting. I establish a clear "second brain" for your business so every operational decision is backed by revenue and efficiency, not chaos. E-commerce & Systems: Shopify, Gorgias, Notion, Asana, Airtable, Google Workspace. Customer Support & CSR Team Optimization: Gorgias, Reamaze, Commslayer. I don't just set up software; I audit helpdesk data to find bottlenecks, monitor CSR performance metrics, and restructure support roles. I integrate and train AI models with your custom brand data to handle routine tickets automatically, freeing up your human team to focus on complex customer issues. I'm a data and spreadsheet guy, I make organized reports and behind those data, I'm a team player and easy to go with. I look like chill but when I sit in front of my laptop, I become laser focused. Let's connect and you'll know why I ace.