Hallen C.

Customer Service Specialist with over 10 years experience, worked for a bank in the United Kingdom (CapOne UK) as a fraud analyst back in 2010, did inbound and outbound calls using TS2 System checking transactions under client's account to see if they're the one who did the flagged transaction to prevent fraudulent activities, I was a CapOne UK employee from February 2010 to July 2013 after that T-Mobile hired me as a Tech Support, I handled enquiries from American clients who's having difficulties with their smart phones, that was back in 2014 then I transferred to a logistics company, UPS (United Parcel Services) hire me as a customer service representative, I did tracking & shipping packages for them, I also did package investigation (e.g American client calling in and advising that package went missing). I stayed there from October 2014 until May 2015, Currently I'am a Customer Service Represetative for AGL (Australian Gas & Lights) the oldest utility company in Australia, i help in connecting and disconnecting Aussies's power and gas services from address to address, I'am a call centre agent based here in the Philippines employed by Tata Consultancy Services back in July 2015 'til now.