Marie Caren G.

Efficient Admin Support with background on Contact Center Operations

Through the exposure programs and trainings that I have attended, I developed my communication skills orally, electronically and in writing since I actively communicate with wide variety of people. I also possess excellent computer skills; I am proficient in all Microsoft applications. I am equipped with knowledge on Delphi System, Serenata and Microsoft Opera. Moreover, I can prepare business correspondences (e.g. business letters internal and external, proposals, memorandum, issuances), business plans, reports and legal documents such as legal opinions, affidavits, notices and contracts. I am a diligent person with a great interest in learning. I possess both the skills (interpersonal and technical) and passion needed for the job. I proved to be versatile; I can easily adapt to different environment and situations since I actively communicate and interact with wide variety of people given that I already experienced working in both public and private sectors. My experience working in two entirely different sector with divers job description, allowed me to effectively deal and work with different people (e.g. internal, external (clients, government agencies, private companies). I have a great attention to detail and the ability to multitask, which I know are imperative for the job. My organizational skills allow me to successfully multitask and complete both short-term projects or tasks and long-term goals. I pride myself on my strong work ethic. When working on a project or report, I don’t want just to meet the deadline. Rather, I prefer to complete the project ahead of the schedule so I can have the time to re-check the accuracy of my work. I have my own time management style that really helps me to be organized and to keep on tabs with my tasks. As to my management style, I try to adjust the same to each situation as every situation requires different strategy. Part of my job is to assess both the best way to keep the office operating efficiently and the style of leadership that works best with the current dynamics. When there are issues or decisions that need to be addressed, I look at things from different perspectives. I usually initiate a collaborative problem-solving approach to keep the situation from escalating further and to come up with a sound approach. Based on my experience as a Sales Coordinator and Administrative Assistance wherein I oversee/manage people, administer the operations of Sales and Marketing Department, and constantly interact with my superiors and subordinates, I always keeps the communication lines open. With this, I actively listen to their concerns. I always share relevant and timely information to help others understand and support the business objectives. SUMMARY: - Ability to organize, prioritize and work under pressure with minimum supervision - Can handle heavy workloads and deadlines - Self-motivated and good-natured - Ability to organize, plan and coordinate activities - Detail-oriented and can anticipate needs and situations - Good listener and effective communicator - Can serve as the key contact person for the organization - Inclined to be insightful and experienced in dealing with matter and people - Knowledgeable on office administration, hotel operations and legal matters