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Mark L.

Mark L.

Rockstar Virtual Assistant | Customer Service Specialist

I am an enthusiastic, reliable, and hardworking individual who has over 8 years of experience giving professional, efficient, and high-quality service to various companies. I am skilled in communicating with clients over the phone and email. I have experience as a remote support in various tools such as Zendesk, Intercom, and HubSpot and I am eager to learn to use any new tools that get the job done well. I meet deadlines, and don't make promises I can't keep. I am a team player, but can steer the ship alone, if need be. I look forward to working with you in providing excellent customer service and anything else you may need help with!

🇵🇭Butuan, Philippines$10/hr100% JSS4.86 (8)Since Jul 2020

Earnings and projects

MRR (estimate)
≈$570

An estimate from an earlier read

World#72,541 / 412k
🇵🇭Country#14,356 / 56.3k
Revenue, last 30 days
$0

Last 6 months: $3.4k

Total earnings
$52k

Billed in all: $55k

World#73,139 / 412k
🇵🇭Country#11,497 / 56.3k
Per project
$17k

$3.4k in the last 6 months

World#7,352 / 412k
🇵🇭Country#1,520 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
3

Across 8 contracts

0% fixed100% hourly
World#304,140 / 412k
🇵🇭Country#31,917 / 56.3k

Earnings, last 30 days

$54.8kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$53k$54k$55k$56kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 14% in Audio Transcription

Ranked by MRR among everyone on Upwork with the skill.

  1. #60Transaction Processing238 freelancers · 🇵🇭 #38Top 25%
  2. #319Travel Planning1,777 freelancers · 🇵🇭 #83Top 18%
  3. #376Audio Transcription2,774 freelancers · 🇵🇭 #79Top 14%
  4. #1,261Email Management4,968 freelancers · 🇵🇭 #649Top 25%
  5. #1,440Google Docs8,007 freelancers · 🇵🇭 #767Top 18%
  6. #1,931Zendesk5,908 freelancers · 🇵🇭 #1,066Top 33%
  7. #2,028Microsoft Word12,572 freelancers · 🇵🇭 #887Top 16%
  8. #3,241Canva17,402 freelancers · 🇵🇭 #1,439Top 19%