Jillian S.

Virtual Assistant / Operations Manager

Hello! I am a dedicated and experienced Virtual Assistant based in New York City, with a rich background in Customer Service, Sales, and Operations Management. I am very passionate about learning and always up for a challenge, continually looking for opportunities to improve processes and increase my skillset. I am very personable, with great communication skills and take pride in delivering exceptional experiences for both my clients and teams by consistently going above and beyond to create and foster positive interactions. I am innovative, creative, and possess a high attention to detail. Equipped with a robust skill set, I am well-prepared to overcome any challenges thrown my way. My expertise spans various areas of business management, tailored to meet your specific needs. I thrive in fast paced environments and excel at multitasking. I am confident that my skills and dedication can contribute significantly to the success of your business. Some of my skills include: Efficient Client Communication: Swift responses via phone, email, and website inquiries to ensure prompt client satisfaction. Email Campaign & Forms Building: Proficient in crafting, executing and scheduling impactful email campaigns and survey forms for effective audience engagement and collection of data and feedback using applications such as Zoho Campaigns, Zoho Forms and Mailchimp. Social Media Management: Expertise in handling Social Media accounts, including content creation, PDF template editing, and engaging with your audience through multiple platforms. Graphic Design & Template Creation: Skilled in Canva and Pandadoc design for creating eye-catching and brand specific posters, labels, and documents of all kinds. Scheduling and Calendar Management: Streamlined organization of schedules for efficient time management. Experienced in utilizing CRM (ex. Salesforce, Hubspot, Zoho CRM Copper), POS, and Project Management systems (Asana, ClickUp) for seamless business operations and task management. Financial Management: Familiarity with Quickbooks and Payroll processing Software Proficiency: Proficient in all Microsoft Office and Google Workspace applications. Data Entry & Migration: Accurate and timely data entry to maintain organized and up-to-date records in CRM/ERP applications and Spreadsheets. Ability to effectively clean and export/import data in CRM systems with related field mapping. Virtual Meeting and Event Moderation: Seamless management of all technical aspects for virtual meetings and events. I look forward to connecting with you soon!