Kherrie C.

Hi! I hope you are doing well, my name is Kherrie, a sales closer professional with a winning attitude and a strong work ethic who wants to be part of a growing team. With a decade of sales experience in the BPO industry, I excel in sales and client satisfaction by using strong communication to identify clients' needs and pain points, effectively positioning our products as the key solutions to their problems. My expertise includes handling inbound and outbound calls for B2B and B2C clients, managing cold, warm, and hot leads as an appointment setter, lead generator, lead qualifier, and sales closer. Below are the rest of my responsibilities: ⦁ Meeting all quotas for inbound and outbound calls. ⦁ Answering potential customer questions and follow-up call questions ⦁ Develop and maintain a thorough understanding of the products/services, features, and benefits.. ⦁ Conduct sales presentations and product demonstrations to potential customers. ⦁ Closing sales and leading customer through purchasing process, ensuring profitability and customer satisfaction. ⦁ Understanding customer needs and offering solutions and support. ⦁ Experienced with different customized CRM for leads monitoring and cold calling purposes. ⦁ Lead generation and nurturing until closing process. ⦁ One-on-one coaching for low-performing agents to identify root causes and provide targeted lessons for improvement. ⦁ Take Over calls from opener agents to close the deal. ⦁ weekly and monthly monitoring of each agent's performance for evaluation. ⦁ Mentor sales team to improve performance.