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Caio S.

Caio S.

Customer Experience Analyst

I've worked in customer experience and operations for US e-commerce brands for 5+ years. I can resolve customer issues, analyze patterns, and help improve processes. I averaged a 4.2-4.3 CSAT score in my last roles. I'm fast, reliable, and I know how to handle complex situations and upset customers. Tools I use: Gorgias, Shopify, Help Scout, Slack, Asana I'm available to start immediately.

🇧🇷Itapetininga, Brazil$7/hr90% JSS5.00 (1)Since Jul 2020

Earnings and projects

MRR
$0

Last 6 months ÷ 6

World#153,129 / 412k
🇧🇷Country#1,599 / 4,647
Revenue, last 30 days
—

Read daily since Oct 21, under 30 days

Total earnings
$17k
World#153,129 / 412k
🇧🇷Country#1,599 / 4,647
Per project
$17k
Projects, last 6 months
0
World#209,850 / 412k
🇧🇷Country#2,400 / 4,647
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇧🇷Country#3,845 / 4,647

Earnings, last 30 days

$17kNothing earned since Oct 21Billed in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$16.8k$17.0k$17.2k$17.4kOct 21Oct 30Nov 7

Tracked from Oct 21, 2026.

Skills